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We at Cutthroat Leaders pride ourselves on customer satisfaction. If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one of similar value. The return shipping cost is to be paid by “you” the customer. You can return a product for up to 30 days from the date of purchase. If you have issues with any of our leaders, please email us at cutthroatfurledleaders@gmail.com We will do everything in our power to resolve the issue, and leave you a satisfied customer. Thanks for your interest